Kalani is a small team of motivated people who believe that changing things and the way we produce and consume is possible. So, who are the people working to make this project possible? Our “Meet the team #11” is dedicated to Valentine
Valentine discovered the brand via social medias and join the adventure in June 2021.
Trilingual, French, English, Dutch, she is your first point of contact for your orders and your questions in general.
Her friends describe her as smiling, sweet, passionate, resourceful, patient, brave and creative. And guess what? We agree with them! We are happy to have Valentine on our team and to share this adventure with her.
Without further ado, find out who’s behind the voice on the phone or the emails you receive when you contact our Customer Service.
Who is Valentine? What are your passions, and what drives you in life?
I am 32 years old, I’m from Brussels and mother of a 2.5 years old boy. In general, I love what is beautiful, good and tasty!
I have a textile design degree, I am creative and like to make things with my hands. I also have a sweet tooth and love to bake.
I am curious, I like reading, travelling and I love to discover new things. I like to take care and make the people I love happy.
How did you find out about Kalani and when did the adventure begin?
I discovered Kalani on Instagram, thanks to Elodie Lovetralala. When I saw a job offer on instagram, I applied directly, because I found myself in the values of the brand and it was also an opportunity to return to the textile sector for which I studied. So it’s since last June that I joined the team for my greatest happiness!
What is your role within the Kalani team and what do you like the most ?
I’m Customer Care Officer sales assistant. I help colleagues with the daily tasks and I am responsible for the customers follow-up and after sales service. What I like about this job is the contact with the customers. Their satisfaction leads to my own satisfaction. And it’s a varied job, that’s the advantage of working in a small structure, you do a lot of different things and you learn a lot.
How do you imagine Kalani in 5 to 10 years ?
I imagine, and wish Kalani, to grow even more, to be known for the quality of its products and for the beautiful values that Kalani promotes.
I imagine that we will be more people in the office, that we will have expanded our product offering and everyone will knows about us! 🙂 above all, Kalani will have kept its authenticity and our customers will be as happy and loyal as ever.
What is your favorite product ?
The cotton sateen sheets! I really like the small printed dots, but it’s not impossible that the “Air Blue” will steal the spotlight 🙂
Anything else you’d like to share, or how about ending on a humorous note?
I’ll finish with a little anecdote, my friends and family sometimes make fun of me because I have a knack for colors: I often sort and arrange things by color, my wardrobe, my groceries, Easter eggs, m&m’s, my son’s Legos,…
And she’s not the only one in the team who does this kind of thing… 😉
Don’t hesitate to leave a message to Valentine here or to welcome her !