Delivery times are between 2 and 10 days after the confirmation date of your order. These times are indicative and can be subject to change: in this case, we shall inform you straight away.
To your home, to your work, to your neighbours’… Get your package delivered where you want in Europe.
Deliveries outside Europe to countries belonging to European countries are not possible within the framework of European deliveries (For example: it is not possible to be delivered in Dom Tom by selecting France as the delivery country.
The Dom Tom are considered as countries outside Europe from a logistical and customs point of view).
Delivery outside Europe is also possible, but we ask you to contact our customer service team prior to placing an order: firstname.lastname@example.org
You will receive an email containing a tracking number when your order is dispatched.
Except in exceptional circumstances or in the event that one or several items are temporarily unavailable, the items ordered shall be delivered in one batch.
Deliveries are carried out by an independent transport company.
If the delivery date is exceeded and is not justified by a case of “force majeure”, you can, after having instructed the seller to deliver, demand the cancellation of the sale under the conditions laid down in the Consumer Code and be reimbursed for the amounts paid at the sale.
BREXIT situation and deliveries to the UK: as of January 1st 2021, the rules for deliveries from Europe to the UK change. Specifically, customers who are delivered to the UK will pay excluding VAT for their order of KALANI products on our online shop, and taxes will be payable to the carrier who will take care of clearing customs for your products on arrival in the UK. The table below still needs to be modified, but the United Kingdom (UK) joins the group of countries Switzerland/Norway/United Kingdom and the delivery costs therefore increase to 20€ for orders under 300€.
COVID situation : in uncertain times like this, we are reminded just how connected we are to each other. Our thoughts are with all who are feeling the impacts of COVID-19. Until today KALANI continue it’s operations, our warehouse is open and fully operational, we prepare your orders every working day with care and following the Government, Ministry of Health and OMS instructions to avoid contacts, guarantee enough physical distance between the 13 operators working in the 4000m2 warehouse, we wear masks and gloves and is nobody is sick. The transporters taking care of the daily deliveries are still working with they are all instructed to secure our customer health with DELIVERIES WITHOUT CONTACT. You can therefore feel safe to order your favourite Bed sheets without to worry ! Your COMFORT AT HOME and your HEALTH SAFETY are our priorities !