Have you changed your mind or did you buy the wrong product? We give you 30 days instead of the 14 laid down in law, in case you change your mind and want to return your product. All items (unused, unwashed and neatly folded in their original packaging), can be returned and refunded by changing your order through your customer account:
- Access your order history from your customer account;
- Select the order containing the product you would like to return;
- Select the product(s) that you would like to return by clicking the box next to the product reference;
- Add an explanation so that we understand why you are returning the item;
- When complete, click the confirmation button;
- Print the return slip, attach it to the delivery slip that you received with your order, repackage the parcel in its original packaging, making sure that it is carefully sealed;
- Send the package to the following address:
RUE DE ROSIERES 2
- Postage and transport fees are at your own expense.
Note on duvet cover returns: Each duvet cover comes with a fabric bag, this fabric bag must be returned with each duvet cover sent for the return to be accepted.
We take great care of the quality of the products we deliver to you. However, if you notice a problem with the quality of your item, please contact our customer service team via the website.